Information to private customers

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Important

As a registered customer you are responsible for the power consumption costs for as long as the subscription is in your name. If you move without unsubscribing, you are still required to pay for used electricity and will continue receiving bills.

When an order or a termination of subscription is reported, the electricity meter should be read and registered by both the new and the old consumer.
In the event that no meter reading is received or it is unclear who will take over the subscription, the electricity plant will be shut down. Access to the electricity plant must be provided Hålogaland Kraft by the person who terminates the subscription.
If you have any questions, please contact our Customer service on
77 04 25 00.

Who to contact?

If you have us (Hålogaland Kraft Kunde) as your power supplier you can easily administrate your customer relationship at “Min side” (“My site”) or contact us at hlk@hlk.no or 770 42500. No problem. If not, you have to contact your local grid operator (Hålogaland Kraft Nett AS in our area – hlknett.no) or your power supplier.

Do I have to read my meter?

With the new, automatic meter you don’t have to think about this anymore.This ensures more accurate invoicing, makes consumers more aware of their own consumption patterns and encourages energy conservation measures. More information is available here: www.nve.no.

Billing

With the new, automatic meter you will receive a monthly electricity bill based on actual consumption.

Note:

If you have Hålogaland Kraft Kunde as your power supplier, your monthly bill will include both grid rental and power consumption. If you have a different power supplier, you will receive a separate power consumption invoice from your power company. Please contact your power provider for more information concerning their billing practices.

Methods of payment

We offer several payment options.

eFaktura:

-With eFaktura (e-invoicing) you will receive your electricity bills directly to your internet banking for approval before the amount is drawn from your account. This saves time and is also the cheapest payment option.

Avtalegiro:

-Avtalegiro (direct withdrawal) is a bank service where your invoice amount is automatically drawn from your bank account on a set date. Ask your bank for more information.

Deferment of payment:

-Should you need to defer your electricity bill, you will need to contact us to make the necessary arrangements prior to the due date. You can contact us on ph: 77 04 25 00 or e-mail: hlk@hlk.no.